By
Becky Barrow
18:03 EST, 12 June 2012
|
18:03 EST, 12 June 2012
We all know the sinking feeling of coming home to find a red ‘Sorry, you were out’ card on the doormat.
But Royal Mail has signalled an end to the days of trekking across town to the delivery office for parcels or signed-for goods.
It announced yesterday it will allow letters and parcels to be left with neighbours.
Dreaded: The Royal Mail delivery card could soon be a distant memory
Unlike its rivals, the state-owned post service is banned from leaving post with a neighbour under the current regulations – but these rules are expected to be lifted within the next few weeks by regulator Ofcom.
The decision follows a successful trial of the service in around 750,000 homes in seven parts of the country – including Swansea, Norwich, Edinburgh and Wigan – since November last year.
But critics have raised concerns that items could be stolen or damaged by neighbours.
It will not be possible to select which neighbour receives your parcel and postmen will also not be obliged to try each neighbour until they find one prepared to accept the item.
And, if a parcel does disappear, people will only be entitled to the standard compensation of £46 – if the Royal Mail upholds their complaint.
Not in: Postman will now use their discretion to determine whether to deliver packages to neighbours
Royal Mail said those who do not want to take part can opt out by ordering a sticker for their front door or letter box, either via phone or online.
The sticker tells postmen that householders do not want their parcels delivered to neighbours and will not take in their neighbours’ items.
Anything sent by Special Delivery, from abroad, or high-value parcels will be excluded from the scheme.
Post sent by a Government department under the ‘Do Not Redirect’ (DNR) scheme, such as pension information or passports, will also be excluded. DNR means the item can only be delivered to the address it bears.
Robert Hammond, director of postal policy and regulation at watchdog Consumer Focus, welcomed the decision to roll the trial out across the country.
He said: ‘We are ordering more and more items online and, during the week, many people will be working. This means undeliverable mail is an inconvenience for consumers and a growing demand on Royal Mail’s resources.’
But Mr Hammond said it was vital for people to know about the opt out so they do not feel pressurised into using the service.
During the trial, fewer than 1 per cent of families opted out and Royal Mail said no parcels were reported stolen.
Mike Newnham, of Royal Mail, said the results of the trial of the ‘Delivery to Neighbour’ service were ‘very encouraging’.
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Jane, Bedford. I agree. How about a door sticker listing house numbers that you are happy with, and/or those you are not.
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They leave parcels now with neighbours,but unfortunatly Parcel Farce don’t even bother to leave the card because if they run late on their run they just dump parcels in local collection centre,leaving you to track it yourself,some service NOT!!!!!!!!!!!
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It would be progress if the postman even bothered to knock on the door!!! There were 5 of us sitting a few feet from the front door and when we opened the door there was one of those cards informing us we had a parcel to collect!!! He hadn’t even bothered to knock!!! At least if the neighbours had it we wouldn’t have had the journey to the post office!!!
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I’d rather go and collect from the sorting office rather than have it left with a neighbour.
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Oh no! I will have to order an ‘opt out’ sticker.
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its been the “normal” practice round our neck-o-the-woods for years, we call it our big society.
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Bet they still won’t knock on the door to see anyone is home !
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Surely a more sensible option would be to just change your delivery times to around 6:30pm when most people would be back from work!
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I hate it when the doorbell rings and the dog barks and wakes the baby up and the whole house decends into chaos just beacuse the neighbours have gone off to work and the postman wants to use my hallway as a storage hub for their ebay purchases!
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I have already had £50 birthady money stolen in the post this last week now my parcels will go missing grrr
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