RSS Feed
April 9th, 2012 
FAKE NEWS for the Zionist agenda
By
David Gerges
07:57 EST, 9 April 2012
|
10:02 EST, 9 April 2012
A group of holidaymakers had their break ruined after their flight left three hours ahead of schedule.
Travel giant Thomson failed to inform passengers of the changes made for the London to Goa flight which departed for India without a number of tourists onboard.
Carol Ford and her family were among 20 passengers that arrived at Gatwick airport only to be told that the plane had left for the popular destination.
Left behind: Several passengers missed their Thomson flight after not being told of the changes to the departure time
Pensioner Carol Ford, 67, was heading out to the tropical paradise with her sister Marlene, 66, and half brother Eric Byrne, 59, after her doctor told her to go somewhere hot to help her arthritis.
But when they arrived at the airport following a gruelling three hour train and taxi journey from Marlene’s house in Stirchley, Birmingham, they were told they had missed their flight.
Carol said: ‘We were their in good time, the plane was due to leave at 7.40 and we were in the airport at 5.15.
‘We went to talk to someone on the desk about our tickets and they told us we’d missed the flight.
‘They claimed they’d sent us a letter or email a week before the flight to say it had changed, but my son, who booked the trip, says he never received anything.
‘If it had just been us then I would have accepted that it was possibly our fault, or there was a mistake, but there were about sixteen other people with us and we can’t have all done that.
‘I’ve been using Thomson for years, I’ve never had a problem, but the company seems to have declined.
‘Right now I’m not sure I ever want
to go on holiday again. The whole thing nearly caused me to fall out
with my own sister on the train home.
‘I was just in shock when it happened, I’m still distraught now, Marlene’s so distraught she won’t talk about it.
‘I’ve never even missed a train before in my life let alone a flight. We know all about arriving three hours before.
‘It was a six hour round trip from Birmingham to London and back. We
were exhausted. I just couldn’t believe the way they told us.’
Paradise: Majorda Beach, pictured, is one of 66 coastlines in Goa available to holidaymakers
Thomson have since apologised to those
that missed the flight and promised an investigation into the error. It
said that it was contacting passengers ‘to discuss their options’.
A spokesperson for Thomson said: ‘Thomson Airways would like to apologise for the inconvenience caused to customers who missed their flight from London Gatwick to Goa yesterday.
‘We understand how frustrating and disappointing this must be for those affected.
‘Thomson Airways can confirm that the departure time for flight TOM052, from London Gatwick to Goa, was brought forward three hours.
‘Last week, we were requested by Goa Airport to change the time of our flight due to maintenance work at the airport.
‘Whilst every effort was made to contact all of the customers on that flight via phone call and email, we now understand that a number of customers were not informed.
‘We are currently investigating the reason for this, and at this time can only say how very sorry we are for the error.
‘Customers who missed the flight are currently being contacted by our customer service team to discuss their options.’
-
What will Daddy say this time? Wayne Gretzky’s daughter…
-
Mother convicted of child endangerment after SECOND infant…
-
That’s one way to dry your hair after a swim! Astonishing…
-
‘Get away from me you damned priest!’: Shocking documentary…
-
‘I believe I am Hitler’s grandson’: French plumber tells his…
-
It’s the B-easter bunny! Meet the world’s biggest rabbit who…
-
Double joy for Masters winner Bubba Watson who adopted his…
-
The last Onassis: Aristotle’s granddaughter Athina is a cool…
-
Life on the edge: Inside the world’s largest STONE forest,…
-
Putting on their (Easter) Sunday best: First family opt for…
-
Family fights Coca-Cola for $130million after father bought…
-
Camilla granted Queen’s highest seal of approval with a very…
Share this article:
Here’s what other readers have said. Why not add your thoughts,
or debate this issue live on our message boards.
The comments below have not been moderated.
-
Newest -
Oldest -
Best rated -
Worst rated
Thomsons should have verbally confirmed this with all passengers.
Report abuse
Surely they should have checked Thompson or gatwick website to check the departure time ?
Report abuse
there are plenty of flights to Goa each day why not just get a later flight?
Report abuse
I would never go on holiday with thomsons, I have been on many many holidays without complaint, only once with thomsons, never again.
Report abuse
I work for an airline and one of my tasks include informing passengers of schedule changes, which is all done within E-Commerce rather than Customer Relations, so it looks like someone within the E-Commerce team failed to send out the schedule change email. So it’s not entirely the airline at fault but more down to one individual.
– Not Named, England, 09/4/2012 17:00……….its not the airline fault 1000% thomas cook fault
Report abuse
My son and daughter in law booked a holiday in Italy with Thompson. They were due to drive to the airport early next morning when they received a phone call from Thompson saying their hotel had taken in a party of businessmen for a conference and there was no room for them after all. They had booked an expensive suite to celebrate their anniversary. They were offered a room at a hotel some miles away which my son refused, as it was just a simple cheap room and not in the area they wanted. They were offered another room on an island about 3 miles out to sea, which they again refused. Finally, they said “We want our money back!” They searched on the internet themselves for accomodation and found another hotel, vowing never to book through Thompson again.
Report abuse
‘a gruelling three hour train and taxi journey ‘. Really DM? Sheesh…
Report abuse
Thomson are a disgrace and I would never travel with them ever again!!
We went to Mexico last year and the plane was delayed 14 hours despite arriving at the airport at 5am nobody told us. -by the time it arrived at the destination it was the middle of the night so in effect we had paid for a 14 day holiday and got 13 – if that happened in any other industry we would have been compensated but Thomson fought it all the way!
I am awaiting the decision of an EU test case on delayed flights as I am not giving this up!!
Report abuse
These people should count themselves lucky that they got left at Gatwick! Thomson left us at our resort in Cuba! The local representative failed to update the information folder and it had the wrong time in it, it was for the previous weeks flight – we checked the collect time (not realising) and made our plans accordingly. we even paid $25 to have our room for an extra 2 hours because of this mis-information, It wasn’t until the hotel told us that our plane was due to take off at Holguin that we found out, we threw everything into the suitcases, grabbed a taxi and shot off to Holguin airport (cost $50). We arrived an hour after the scheduled take off time to find that it was an hour delayed out of Gatwick (thank goodness) , our seats had already been taken (premier) so that had to be sorted as well. We are used to travelling to Cuba, having been there 6 times before. Fancy leaving 2 tourists in a communist country without bothering to locate them, Outrageous.NEVER,EVER USE THOMSON!!!
Report abuse
I really can’t believe that so many commenters on here honestly believe that Thomson haven’t bothered to contact these passengers! No matter what perceived bad experiences you might have had at the hands of a tour operator, you have to admit that it is unlikely that a company of that stature could get away with such unprofessional conduct. Thomson has already said it is looking into the failure of communication and I would bet a pound to a penny the fault will not lie with Thomson and its systems. I imagine the flight is operated by a B767 with about 300 seats and yet only 16 passengers were affected? What is worrying however, is that there is no safeguard built in to ensure that rescheduling of flights is acknowledged by the passenger.
Report abuse
The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline.
Posted in 
Tags: 
