VA Hospitals: Where The Waiting Policy Will Kill You



Susanne.Posel-Headline.News.Official- va.wait.list.desired.date.kill.patients.mental.health.19.states_occupycorporatismSusanne Posel ,Chief Editor Occupy Corporatism | Media Spokesperson, HEALTH MAX Brands

 

Apparently the VA Outpatient Clinic in Rochester, New York has a problem because it is part of a network different medical facilities in the US and Puerto Rico that had their wait time for a veteran to see a doctor documentation falsified .

For example, in Rochester “an MSA/health technician and an MSA stated that they were still currently inputting the patient’s first available date as the desired date.”

As a result of using incorrect procedures, 22% of VA employees were responsible for hiding long wait times.

For example, the wait times broken down in a few states show:

  • Alabama VA managers did not provide “guidance” on scheduling for veterans “transitioning from general mental health to [PTSD]”
  • Arizona VA marks “the next available appointment date” as the patient’s “desired date” which has no effect on long wait times
  • Arkansas VA supervisors told employees to “manipulate appointment dates resulting in the appearance of lower wait times”
  • California VA employees were “zeroing out wait times” and one supervisors was “intentionally canceling and rescheduling appointments in a way that showed no wait time” while another location cancelled mental health appointments for a “veteran [who] repeatedly attempted suicide” because of it
  • Colorado VA manager “directed the canceling and rebooking of thousands of appointments so the system falsely showed veteran wait times shorter than the VA’s 14-day goal”
  • Delaware VA manager lied when asked about why “schedulers had been zeroing out wait times by inputting the next available date as the ‘desired date’”
  • Florida VA changed 200 appointments to bring metrics up after it was discovered that the Bay Pines facilities “was bringing the regional metrics down”, while also using “desired date” to artificially zero out wait times
  • Georgia VA medical director in Dublin had employees cancel 1,546 “referrals to non-VA care without contacting the patients” to doctor open referrals
  • Illinois VA manager directed schedulers to zero out wait times
  • Louisiana VA falsified a spreadsheet with 2,700 mental health patients needing assignment to a provider, making it appear that they had been assigned when they were still awaiting appointments
  • Massachusetts VA were using “fake desired date to see available appointments or using the next available as the desired date”
  • Minnesota VA cancelled appointment for veteran with seizure disorder and rescheduled for 2 months later and doctored the scheduling after the patient died to make it appear the patient had cancelled before dying
  • Missouri VA clerk cancelled 1,032, hid evidence in a locked desk drawer, which resulted the delay of care for 37 patients
  • New Hampshire VA made rescheduling an unwritten policy from 2012 to 2014
  • North Carolina VA hid long wait times with rescheduling to meet performance goals
  • Oregon VA schedulers used future booking to hid appointment cancellations
  • Pennsylvania VA “lost” 900 patients by not entering them into the system
  • Texas VA used “unauthorized paper wait lists”, cooked the books, used desired date” to hid wait times, and mis-trained schedulers
  • Wyoming VA manager cancelled and rebooked “thousands of appointments so the system falsely showed veteran wait times shorter than the VA’s 14-day goal”

In 2014, during an investigation in the VA, it was revealed that 35 veterans have died while on waiting lists.

The VA Office of the Inspector General (OIG) and the House of Representatives have allotted $1 million to fund criminal investigations with the Department of Justice to find explanations into the delays in treatment of veterans by the VA.

According to an internal audit , the VA had more than 120,000 veterans on waiting lists who never received even the initial physician’s visit for care.

One recent report stated that a veteran who died in 2012 from an untreated brain tumor was just approved for care from the VA.

Suzanne Chase, widow of US veteran Douglas Chase, received a letter from the VA that stated: “[They] invited him to make an appointment with primary care at the VA, if he so desired. Then at the bottom they said they wanted a quick response.”

In conclusion, the letter read: “We are committed to providing primary care in a timely manner and would greatly appreciate a prompt response.”

While it is stated by the VA that no more than 14 days would pass before a veteran received care, this internal rule clearing has been broken and lead to the unnecessary deaths of man veterans.

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