Buy time for Lifeline and help change a life in one hour

What can $31 buy you

It costs roughly $31 to connect someone in need. That’s small change when you’re talking about a life. Picture: Vincent Vergara, news.com.au
Source: news.com.au


Lifeline chat stats

Nearly half of Lifeline’s chat users are from remote areas of the country. Picture: Aurelie Perthius, news.com.au.
Source: news.com.au





LIFELINE reaches out to Australians in crisis and is one of the country’s leading services in suicide prevention.


Tonight Lifeline launched the Online Crisis Support Chat service.

Many Australians don’t know how to communicate their problems – much less pick up a telephone. The need for anonymity and distance in a time of rapid technological evolution has been recognised by Lifeline.

“With the explosion of social media and boom in electronic communications, Lifeline suspected that young, rural and remote Australians in need of crisis support might be reluctant to engage with Lifeline via the traditional 13 11 14 telephone support medium,” a Lifeline spokesperson said.

Following last year’s hugely successful trial, the Online Crisis Support Chat Service revealed exactly half of its users were affected by depression. One-quarter of those who logged on described themselves as suicidal.

The Online Crisis Support Chat service is available from Lifeline’s website, under online services, and will be available from 8pm until midnight – seven days a week.

Lifeline users



Anyone in crisis who logs on will be put in touch with a trained Crisis Supporter who will focus the source of their distress, provide emotional support and establish the next step for their ongoing care.

It costs about $31 to connect someone in crisis and Lifeline is appealing to the public for donations.

“Lifeline gratefully acknowledges partnerships with MLC and News Digital Media, a donation for training from the Merrin Foundation, the Australian Government and the good willed Australians who have donated their hard earned cash, making the development and delivery of the Online Crisis Support Chat service possible,” Jane Hayden, Lifeline’s Director of Services Support and Development said.

Last year’s trial revealed the following statistics:

  • 72 per cent of online contacts are under 25;
  • Online contacts identify suicide risk (26 per cent) at a much higher rate than Lifeline’s 24-hour crisis telephone service 13 11 14 (6 per cent);
  • 37 per cent of contacts said they would be unlikely to use the phone service if online chat was unavailable;
  • 94 per cent would recommend the service to a friend in a similar situation.

“The ongoing success of the Lifeline Online Crisis Chat service depends upon the generosity of Australians,” a Lifeline spokesperson added.

“If you share Lifeline’s vision of an Australia free of suicide please donate to the Buy Time for Lifeline campaign with links on this page or Lifeline’s website.”

It costs roughly $31 to connect people in crisis, for roughly an hour’s worth of counselling, and news.com.au editor Luke McIlveen is encouraging readers to give generously.

“When you think about it, $31 isn’t much. It’s the cost of two movie tickets or a week’s worth of takeaway lattes. It’s small change when compared to a life,” he said.

“News.com.au is enormously proud to be working with Lifeline in bringing greater awareness to mental health issues and the invaluable service they provide to the community.

“There is no more trusted organisation than Lifeline – and if this campaign encourages people who think all hope is lost to reconsider, then it will have been a success. I would encourage all our readers to get behind it and help make a difference.”

If you or someone you know may be at risk of suicide contact Lifeline 13 11 14, beyondblue 1300 22 46 36, or Salvo Care Line 1300 36 36 22.

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