On the Call: Amazon CFO Tom Szkutak

NEW YORK (AP) — Online retailer Amazon.com Inc. posted a sharp decline in its fourth-quarter earnings on Tuesday and disappointed investors with slower-than-expected revenue growth. The company’s stock turned sharply lower in after-hours trading.

Amazon’s earnings dropped because the company has been investing heavily in new fulfillment centers and other ways to support future growth. That’s been at the expense of short-term profits. But the lower-than-expected revenue was a surprise.

The Seattle-based company also gave a lackluster forecast for the current quarter. It expects $12 billion to $13.4 billion in revenue. Analysts were expecting $13.42 billion. The company also said it may record an operating loss for the quarter. Its outlook was in the range of a loss of $200 million to a profit of $100 million for the three months ending in March.

In a conference call with analysts, Chief Financial Officer Tom Szkutak answered a question about hiring. The company ended the year with 52,200 full-time and part-time workers.

QUESTION: “Your headcount growth in the quarter was 67 percent, which is quite a bit higher than units or revenue growth. Can you talk about what all those people are focused on? Maybe a couple of the bigger areas. And is there a day coming when you could envision that kind of slowing to below either unit or revenue growth? What’s maybe the timeframe on that?”

ANSWER: “First thing is, we are investing in a lot of different areas across the businesses we’ve talked about. That being said, when you look at that increase that you’re referring to, the majority of those increases are in our operations and customer service area. And so again, it’s in support of the growth and certainly, you’re seeing it also in our operating costs. And again, we’re fortunate to have a lot of opportunities, we’re fortunate to have the growth that we’re experiencing and that’s why you’re seeing that growth. But certainly you’ll see that as you have over time, you’ll see that growth rate will go in cycles, but we certainly are feeding the growth that we’re seeing and the opportunities that we have.”

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