War veteran Harold Massey died an hour after a nurse refused to call for an ambulance

By
James Tozer

Last updated at 8:31 AM on 6th February 2012

A pensioner died just an hour after a nurse rejected pleas to call an ambulance from colleagues who feared he was seriously ill.

War veteran Harold Massey, 83, had been transferred to a Bupa nursing home after suffering neglect while in residential care which resulted in his right leg being amputated.

Just days later, staff noticed that the great-grandfather was ‘blue-grey in colour’ and in obvious pain.

War veteran: Harold Massey, 83, seen here with is grandchild, died after a nurse refused to call for an ambulance when his condition declined, an inquest heard

War veteran: Harold Massey, 83, seen here with is grandchild, died after a nurse refused to call for an ambulance when his condition declined, an inquest heard

But when care assistants told senior nurse Carmelita Castro he needed an ambulance, she rang for an out-of-hours GP instead, an inquest heard.

Miss Castro, who trained in her native Philippines, later claimed she had checked his temperature using a thermometer, but eventually admitted she had merely held her hand against his forehead.

Duty: Mr Massey served in Burma during the Second World War

Duty: Mr Massey served in Burma during the Second World War

Care staff repeated their call after he continued to deteriorate, but the nurse gave him medication for  constipation instead.

He died an hour later,  before the doctor had arrived. A coroner has condemned the care Mr Massey received as ‘minimal, unprofessional and ineffective’.

Yesterday Mr Massey’s family demanded that action be taken against Miss Castro.

Daughter Allison Chadwick, 50, said: ‘We wanted to know he was going to be looked after, so we chose a Bupa home thinking we couldn’t go wrong. Six days later, he was dead.’

The Daily Mail’s Dignity for the Elderly campaign has highlighted the poor care provided by some nursing homes and hospitals.

Mr Massey served as a sergeant in Burma in the Second World War before settling in Flixton, Greater Manchester, and working as purchasing manager for a steel firm.

After developing dementia, the father-of-two moved into nearby Urmston Cottage care home in  2006. His inquest heard that in September 2009 he developed an ulcer on his leg, but he wasn’t seen again by a doctor for a month.

By the time he was finally seen by a specialist, the wound was so severe he had to have his leg amputated.

Ill Fated: Having lost faith in his care home, Mr Massey's daughters decided to place him in a Bupa home, Barton Brook, in Eccles

Ill Fated: Having lost faith in his care home, Mr Massey’s daughters decided to place him in a Bupa home, Barton Brook, in Eccles

Having lost faith in Urmston Cottage, his daughters decided to place him in a Bupa home, Barton Brook, in Eccles, on December 22.

On December 28, Mr Massey suddenly fell ill and Miss Castro called the out-of-hours GP because it was a bank holiday.

‘On my judgment (Mr Massey) didn’t need an ambulance,’ she told the hearing. ‘I knew he wasn’t well. But he was deteriorating slowly. I realise I should have called the GP again.’

The care assistants suggested calling an ambulance for a second time at 11.50am, but Miss Castro refused, and Mr Massey died just 65 minutes later after suffering a severe water infection.

South Manchester coroner John Pollard, who recorded a verdict of death by natural causes, said Miss Castro’s efforts ‘fell well short of that which is expected at a nursing home’.

A spokesman for Bupa Care Homes said the company would ‘study the coroner’s comments closely’.

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The comments below have been moderated in advance.

This will get worse with Cameron and Lansley’s plan to privatise the NHS #dropthe bill

If judges started awarding millions in compensation – as they really should, and as they would if it were any other section of society that was treated this way – then care homes, public and private, might start to take notice.

There needs to be far tougher regulation penalties for care homes. It’s time the press government stopped talking about it took action. The treatment of the elderly is no where near good enough, not even in our hospitals had this poor chap made it there.

Only too happy to take the money but reluctant to provide the service paid for. This woman should be sacked immediately without compensation but it won’t happen.

Why didn’t Miss Castro’s colleagues phone for an ambulance then??? You deserved better than that Harold Massey – R.I.P.

the oap,s are now treated with such contempt and disregard.no respect,we are viewed fit just to be chucked into the dustbin,reason the state cannot now afford to keep us alive and well,monies got to be spent else where,WE ARE NOW AN UNECCESSARY BURDEN FOR THE STATE TO BEAR

I sincereley hope this Nurse who must be on the register here in Great Britain be disciplined by the Nursing Midwifery Council if the allegations are correct.We must be objective but if found to be true then she should be removed from the rigister.

Why couldn’t the care assistants call the ambulance instead of sitting back and watching a disaster unfold!

This man was let down in his hour of need by those who are paid to look after him. It was a good job he and the other service personnel didn’t let us all down when we needed them in this countries hour of need during the 1939 – 1945 war!

Rest in Peace Mr Massey. Some carers have such cold hearts 🙁

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