Taxi services not getting better: survey

A lot of people are unhappy with the taxi services available to them, a study has found – and they don’t see things getting any better.

About 51 per cent of regular taxi users reported that services hadn’t improved in the past 12 months, Sydney University’s latest quarterly national transport survey found.

Only 14 per cent of Australians saw an improvement in taxi services.

Transport expert Professor David Hensher said governments needed to rethink regulation of the taxi sector.

“There are clearly a lot of people who are unhappy with the level of taxi services in their state,” professor Hensher said.

“One of the major issues in the sector is that the person who owns the registration plates isn’t necessarily the person who drives the vehicles.

“This means there are a lot of drivers who have just arrived in Australia desperate for a job who don’t speak English or know their way around particularly well.

“Some of this feedback is anecdotal, but were hearing enough of it to suggest it’s fact.”

Victorians, South Australians and Queenslanders experienced lower confidence in taxi services, with only 14 per cent, 13 per cent and 11 per cent of residents reporting that services had improved over the last 12 months.

However, nearly half of those surveyed believe that transport in Australia will be better in five years.

Nearly 70 per cent of Australians said that the highest priority should be investing in public transport within cities.

The Transport Opinion Survey is a quarterly survey of 1000 adults aged 18 years.

This survey was conducted from February 10 to 26, 2012.

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